1 Introduction and Definitions

1.1 These Terms and Conditions (“T&Cs”) apply to any person (“customer”, “you”, “your”) using the CardPort UK website who has an active account, and who uses CardPort UK to consolidate sports and trading cards, memorabilia, and/or any relevant and necessary miscellaneous collectibles as agreed upon between any customer and CardPort UK.
1.2 For the purposes of these T&Cs:
• Goods refers to all physical products processed, stored, and consolidated by CardPort UK.
• Services refers to the consolidation process, storage, and inspection of items arriving at the ‘central port repository’ denoted as our delivery address, where items are processed, stored, and consolidated.
• Order means any request made by any customer to consolidate and ship Goods to an address of their choosing.
• Contract means the agreement formed when signing up to an account with CardPort UK.
1.3 By using CardPort UK services, creating an account, or placing an Order, you agree to abide by these T&Cs, which govern all interactions, transactions, and relationships between CardPort UK and its customers.

2 Description of Goods and Services

2.1 CardPort UK provides consolidation, storage, and inspection services for sports & trading cards, memorabilia, and agreed miscellaneous collectibles (“Goods”) received at the central port repository.
2.2 Goods processed by CardPort UK are physical items described by the customer and approved by CardPort UK for consolidation, storage, and shipment. CardPort UK may refuse or withdraw any items considered unsuitable.
2.3 Services provided by CardPort UK (“Services”) include:
• Receiving items at the central port repository (designated delivery address).
• Inspecting the external condition of received items to verify alignment with the customer’s order description (unless otherwise agreed).
• Goods may be stored at our repository for a total of 180 days without incurring any additional charges. For additional service fees, please refer to section 4
• Consolidating Goods for shipment upon customer request.
• Coordinating onward shipping, including packaging and dispatch to the customer’s specified address.
2.4 The classification of any miscellaneous items as eligible for CardPort UK services is at the discretion of the item processor. Customers may raise helpdesk queries to object or counter any such classification, and CardPort UK will review these objections in good faith.
2.5 CardPort UK does not guarantee item grading, valuation, or authentication, nor does it offer those services unless agreed in writing.
2.6 Customers are required to provide accurate item descriptions and to input individual item values for customs declarations as part of each shipment request. CardPort UK is not responsible for payment of customs fees, taxes, or duties; these are the sole responsibility of the customer, who must comply with all applicable import/export regulations.
2.7 Full details of available Services, any limitations or exclusions, and further terms will be described on the CardPort UK website or communicated in writing.
2.8 Customers must not send the following items to the central port repository:
• Illegal substances, weapons, explosives, or ammunition
• Flammable, hazardous, or dangerous materials
• Perishable goods (food, plants, living organisms)
• Cash, currency, or negotiable instruments
• Items that violate intellectual property rights or import/export restrictions
• Any items prohibited by UK law or CardPort UK’s insurance policy
2.9 CardPort UK reserves the right to refuse, dispose of, or report to authorities any prohibited items, at the customer’s expense and without liability.
2.10 CardPort UK aims to provide uninterrupted access to its website and Services but does not guarantee continuous availability. Scheduled maintenance, technical issues, or third-party failures may result in temporary service interruptions. CardPort UK will provide advance notice of planned maintenance where possible.

3 Formation of Contract

3.1 A legally binding contract (“Contract”) is created when a customer signs up for an account with CardPort UK. By registering, the customer agrees to adhere to these Terms & Conditions.
3.2 A customer may place an order at any time using their active account, which constitutes a request to consolidate and/or ship Goods from the central port repository to the shipping address of their choosing.
3.3 CardPort UK reserves the right to accept or decline any order at its sole discretion. Acceptance of any orders will be confirmed by email as well as account dashboard notification.
3.4 The Contract applies to both Goods and Services provided by CardPort UK, as described herein and on the CardPort UK website.
3.5 These Terms & Conditions, and any referenced policies or specific written agreements between the customer and CardPort UK, form the entirety of the Contract. No other terms, oral or written, shall be valid unless expressly confirmed in writing by CardPort UK.
3.6 Customers confirm that all account information, order details, and declarations are true and correct to the best of their knowledge. CardPort UK disclaims any responsibility for errors or omissions resulting from incorrect customer input.

4 Pricing and Payment Terms

4.1 a) CardPort UK offers pricing as specified below and is subject to amendment as displayed on the CardPort UK website.
£1.49 per card
£4.49 per lot < 25 cards
£5.49 per lot > 25 cards
£7.49 per box
£9.49 per case
£10.49 per miscellaneous / large item*
*ALL miscellaneous and large size items require prior approval via raising of helpdesk ticket and confirmation from CardPort support.
b) CardPort UK offers additional service pricing based on the below:
£4.49 per shipment for general packaging supplies & arrangement time.
£4.49 per item as a one-off fixed fee per 180 days an item is kept in our repository.
£9.49 per package for rush processing of consolidation requests.
4.2 CardPort UK reserves the right to revise storage procedures or notify customers of changes to included storage periods and pricing, in accordance with Section 13.
4.3 Payment within all accounts is displayed on customer’s final shipment invoice once provided with their final shipment quotation. Additionally, a simple CardPort fee counter is provided on the homepage/dashboard. Note that fees and payments do not need to be cleared prior to shipment or further processing of items, the shipment fees along with any pending fees on customer’s accounts are summed up and requested for payment at the end of the transaction journey.
4.4 Customers are responsible for any additional customs, import/export, or third-party carriage fees. CardPort UK will not advance funds or be liable for such external charges.
4.5 CardPort UK reserves the right to suspend or withhold products within customer repositories if payment is overdue or incomplete.
4.6 Refunds, cancellations, and any other billing amendments follow CardPort UK’s policies as published or provided upon request.
4.7 CardPort UK’s website integrates with a third-party delivery forwarding service based in the UK. Shipping quotes for the forwarding of Goods are provided to customers at the time of shipment request, with prices calculated in real time by the third-party provider. All shipping and forwarding fees generated through this integration are the sole responsibility of the customer and must be paid in full prior to the dispatch of any Goods. CardPort UK does not assume liability for the accuracy or timeliness of these quotes or for the performance of the third-party forwarding service.
4.8 Customers acknowledge and accept that CardPort UK utilises third-party UK-based delivery forwarding providers for the shipment of Goods upon customer request. Upon dispatch and collection of Goods by the chosen forwarding service, CardPort UK relinquishes liability for the performance, timeliness, success, or condition of delivery. Accordingly, customers expressly accept all risks associated with the delivery forwarding process, including but not limited to delays, lost parcels, damage in transit, customs processing, or third-party service errors. Any concerns or disputes relating to delivery after Goods have been transferred to the forwarding service must be raised directly with the relevant shipping provider; CardPort UK is not responsible for resolution or compensation after handover.

5 Delivery and Returns

5.1 Delivery of Goods is coordinated through CardPort UK’s integration with a third-party UK delivery forwarding service. Delivery times and costs are dependent on the customer’s chosen delivery option and are confirmed at the point of shipment request.
5.2 CardPort UK shall inform customers of estimated dispatch timelines and any delays via email or dashboard notification. Actual delivery dates may vary and are contingent on the performance of the third-party provider and other circumstances outside CardPort UK’s control.
5.3 Orders will be shipped to the delivery address provided by the customer at the time of order placement. CardPort UK is not liable for errors or omissions in provided shipping information, nor for delays, loss, or damage arising from incorrect address details.
5.4 Ownership and risk in the Goods pass to the customer upon dispatch from the central port repository to the delivery service. CardPort UK is not responsible for any loss, damage, or delay that occurs after transfer of Goods to the third-party forwarding service.
5.5 If the customer believes Goods have been lost, damaged, or delivered incorrectly, they should notify CardPort UK within 24 hours of delivery to provide the necessary support and evidence. Failure to notify within this timeframe may affect eligibility for support or investigation.
5.6 Returns and cancellations will be processed according to CardPort UK’s published return policy and consistent with applicable UK law. Customers wishing to initiate returns, cancellations, or disputes should contact CardPort UK via the helpdesk with details of their request.
5.7 Customers are responsible for all return shipping costs unless Goods are shown to be defective or not as described.

6 Consumer Rights and Limitation of Liability

6.1 Nothing in these Terms & Conditions excludes or limits CardPort UK’s liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable UK law.
6.2 Customers’ statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015, remain unaffected. In cases of conflict between these Terms & Conditions and your statutory rights, your statutory rights will prevail.
6.3 To the maximum extent permitted by law, CardPort UK excludes liability for any indirect, special, or consequential loss or damage arising out of or in connection with the use of its platform, Goods, or Services—including without limitation: loss of profits, revenue, data, or business opportunity, whether direct or indirect, and any loss or damage caused by delays, non-delivery, or errors in shipment, except in cases of deliberate misconduct or gross negligence by CardPort UK.
6.4 CardPort UK’s total aggregate liability to any customer in respect of any and all claims arising out of or in connection with these Terms & Conditions, Goods, or Services (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall not exceed the total fees paid by the customer in the twelve (12) months preceding the event giving rise to the claim.
6.5 CardPort UK will not be liable for failing to perform or for delays in the performance of any obligation under these Terms & Conditions where such failure or delay is caused by events beyond reasonable control, including but not limited to third-party carrier failures, natural disasters, strikes, actions of third parties, or government restrictions.
6.6 Except as explicitly stated in these Terms & Conditions, all warranties, conditions, and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded.
6.7 Customers are responsible for ensuring their Goods comply with all relevant laws and regulations (including customs and import/export formalities). CardPort UK accepts no liability for loss, delays, or penalties resulting from non-compliance.
6.8 As CardPort UK contracts are concluded at a distance (online), customers have the right to cancel this Contract within 14 days of account creation without giving any reason, in accordance with the Consumer Contracts Regulations 2013.
6.9 To exercise this right, customers must inform CardPort UK via the helpdesk or email support within the 14-day period.
6.10 If items have already been received at the repository and services performed at the customer’s express request during the cooling-off period, CardPort UK may retain a proportionate amount to cover services already provided based upon the fees listed on our website.
6.11 Customers are strongly advised to arrange their own insurance for Goods stored at the central port repository. CardPort UK does not automatically insure customer Goods.
6.12 Parcel insurance for shipments is available to customers and is based on the declared value of each shipment at the time of forwarding request. Details of the standard insurance cover and the insured value offered by forwarding services will be explicitly provided before shipment confirmation. Once Goods and packaging have been collected by the designated forwarding provider, CardPort UK’s liability ceases. Any disputes or claims for loss, damage, or delay arising after collection must be pursued directly with the forwarding service and handled according to their insurance and claims procedures. CardPort UK remains liable for the care and packaging of Goods
until the point of collection but does not accept liability for any loss or damage occurring after handover. For detailed insurance coverage, exclusions, and claims process, customers should consult with the delivery forwarding provider prior to shipment request.
6.13 Where customers choose not to insure their Goods, CardPort UK’s liability is limited as set out in Section 6 (Consumer Rights and Limitation of Liability).
6.14 Customers acknowledge that certain high-value items like rare trading cards or memorabilia may require specialist insurance, and CardPort UK recommends obtaining appropriate valuation and cover.
6.15 CardPort UK shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control (“Force Majeure Events”), including but not limited to: acts of God, natural disasters, pandemics, fire, flood, strikes, war, terrorism, government restrictions, third-party carrier failures, or power failures.
6.16 Upon occurrence of a Force Majeure Event, the affected party shall notify the other party promptly (within 7 days) and describe the nature and expected duration of the event.
6.17 Performance of obligations affected by the Force Majeure Event shall be suspended for the duration of the event. The affected party shall use reasonable efforts to mitigate the impact and resume performance as soon as practicable.
6.18 If a Force Majeure Event continues for more than 60 days, either party may terminate the Contract by giving written notice, without liability for breach.

7 Intellectual Property

7.1 All content included on the CardPort UK website and within its Services, including but not limited to text, graphics, logos, images, software, and databases, is the property of CardPort UK or its licensors and is protected by copyright, trademark, and/or other intellectual property laws in the UK and internationally.
7.2 Customers and users are granted a limited, non-exclusive, non-transferable, and revocable licence to access and use the CardPort UK website and Services for personal, non-commercial purposes only. No content from CardPort UK may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any form or by any means, without the express prior written consent of CardPort UK, except as otherwise expressly permitted by law.
7.3 Customers must not remove, alter, or obscure any copyright, trademark, or other proprietary notices displayed on or embedded in the CardPort UK website or materials.
7.4 Any third-party content included on the CardPort UK website is used with the necessary permissions or licences. Use of such third-party content may be subject to additional terms, which will be provided as required.
7.5 CardPort UK reserves all rights not expressly granted to users in these Terms & Conditions. Any unauthorised use of CardPort UK’s intellectual property may result in civil or criminal penalties.

8 Confidentiality

8.1 CardPort UK treats all customer information, item data, and communications as confidential, used only for providing and administering Services.
8.2 Customers agree not to disclose or misuse confidential information from CardPort UK, including proprietary data and business practices, unless written authorisation is granted or disclosure is required by law.
8.3 All items sent to CardPort UK as part of its Services are delivered to a disclosed address, which is separate from the actual location and identity of the central port repository. The central port repository’s address, operational details, and security arrangements are strictly confidential to safeguard stored customer items and prevent unauthorised access or targeting. CardPort UK reserves the right to alter delivery addresses and access protocols at any time in pursuit of maintaining high standards of customer asset security.
8.4 CardPort UK only shares customer information and repository-related logistics with trusted third-party providers bound by equivalent confidentiality standards, or as strictly required to execute its Services, and never discloses the repository’s true location to customers, vendors, or other third parties.
8.5 If the repository must be disclosed by legal order, CardPort UK will limit such disclosure to the minimum necessary and will notify affected customers unless prohibited by law.
8.6 Both CardPort UK and the customer will take reasonable precautions to prevent unauthorised disclosure or misuse of confidential information and protected repository details. If there is reason to believe confidentiality has been compromised, CardPort UK will take immediate steps to investigate and mitigate any risk.
8.7 The obligations in this Confidentiality section survive termination of the Contract and apply for as long as the protected information remains confidential and commercially sensitive.
8.8 All person/s working under CardPort’s terms and conditions are required to provide identification and undergo the necessary background checks to safeguard
stored customer items, prevent unauthorised access or targeting and provide the necessary insurance for all CardPort customers.

9 Data Protection and Privacy

9.1 CardPort UK is committed to protecting your personal information and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
9.2 CardPort UK collects personal data (such as contact details, account information, order history, and communications) only as necessary to provide, administer, and improve Goods and Services, manage user accounts, fulfil legal obligations, and maintain security. Full details on data collection and processing are provided in the CardPort UK Privacy Notice, available on the website.
9.3 The lawful bases for processing personal data include consent (where required), performance of the contract, compliance with legal obligations, and legitimate interests for the secure and efficient operation of the business.
9.4 CardPort UK does not sell, rent, or trade your personal data and only shares information with trusted third-party partners to fulfil Services, perform deliveries, or meet legal requirements. Data transfers outside the UK are safeguarded according to relevant adequacy rules or standard contractual clauses.
9.5 Personal data is stored only for as long as necessary to fulfil the purpose for which it was collected or as required by law. You may request details of data retention periods or deletion by contacting CardPort UK via the helpdesk or email our support team.
9.6 As a customer, you have the following rights under UK GDPR:
• The right to be informed about the collection and use of personal data.
• The right of access to your personal data.
• The right to rectify inaccurate data.
• The right to erase personal data (“right to be forgotten”), subject to business or legal retention needs.
• The right to restrict processing.
• The right to data portability.
• The right to object to processing based on certain lawful grounds.
• Rights related to automated decision-making and profiling.
9.7 CardPort UK uses appropriate technical, physical, and organisational measures to maintain data integrity, confidentiality, and security. If there is ever a data breach affecting your personal data, CardPort UK will notify you promptly as legally required.
9.8 Full privacy details and procedures for exercising your rights are set out in CardPort UK’s Privacy Notice and may be updated from time to time to reflect regulatory changes or business improvements.

10 Termination

10.1 Either party (CardPort UK or the customer) may terminate their account and this Contract at any time by providing written notice via the helpdesk or registered email. Unless otherwise agreed, termination will be effective 30 days after receipt of notice.
10.2 CardPort UK reserves the right to terminate or suspend any account or Service immediately and without prior notice if:
• The customer breaches these Terms & Conditions;
• Fraudulent, abusive, or unauthorised activities are detected;
• Continued Service becomes unlawful, unviable, or subject to external regulatory intervention.
10.3 Upon termination:
• Any outstanding fees owed by the customer become immediately due and payable;
• CardPort UK will, where reasonably possible, coordinate the return or shipment of Goods to the customer at their expense. If the customer does not respond within 30 days of termination notice or fails to arrange collection/shipment within 60 days, CardPort UK may dispose of, donate, or sell the Goods to recover storage and administrative costs, in accordance with the Torts (Interference with Goods) Act 1977. CardPort UK will make reasonable efforts to contact the customer before disposal. Confidentiality, intellectual property, limitation of liability, and data protection obligations shall survive the termination of the Contract.
10.4 Either party may also terminate the Contract with immediate effect if the other becomes insolvent or is otherwise unable to fulfill its contractual obligations.
10.5 Termination does not affect accrued rights or remedies of either party as of the date of termination.

11 Governing Law and Jurisdiction

11.1 These Terms & Conditions and the Contract formed between CardPort UK and the customer shall be governed by and construed in accordance with the laws of England and Wales.
11.2 Any dispute or claim arising out of or in connection with these Terms & Conditions, the Contract, or any aspect of CardPort UK’s Goods and Services (including non-contractual disputes or claims), shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11.3 Both parties irrevocably submit to the jurisdiction of the English courts and agree that English law applies regardless of any international, regional, or cross-border aspects of service or delivery.

12 Contact Information

12.1 Customers may contact CardPort UK for all account, order, service, and helpdesk queries using the official communication channels listed below:
• Website Helpdesk Portal: https://portal.testflight.uk/ 
• Email: info@cardportuk.com
• Registered Company Address:

• Any other contact method as published in CardPort UK’s official documentation.
12.2 If you are dissatisfied with CardPort UK’s Services, please contact us via the helpdesk with details of your complaint.
12.3 If you remain dissatisfied, you may refer the matter to relevant ombudsman services as consumers see fit or decide to pursue legal remedies as set out in Section 11.
12.4 CardPort UK aims to respond to all enquiries, complaints, or requests for support within 2 business days, subject to operational capacity.
12.5 For urgent matters, including suspected data breaches, legal notifications, or service suspensions, customers should mark their communication as “URGENT” in the subject line or select the designated helpdesk category.
12.6 CardPort UK reserves the right to verify the identity of customers before discussing confidential information or executing service requests, in line with privacy and security protocols.

13 Changes to Terms

13.1 CardPort UK reserves the right to amend, update, or change these Terms & Conditions and any related policies at any time to reflect changes in law, best practice, operational requirements, or the evolution of its services.
13.2 Any changes to the Terms & Conditions will be published on the CardPort UK website, with notice provided to customers by email or dashboard notification at least days prior to the change taking effect.
13.3 Customers who do not accept the updated Terms & Conditions may terminate their Contract and account by providing written notice to CardPort UK within the stated notice period, with no penalty for early termination in such cases.
13.4 Contract variations specific to individual customers, including amendments for custom arrangements or negotiated service features, must be agreed in writing and signed by both parties.
13.5 No unilateral changes will be made to any customer’s rights or obligations except as required by law or with reasonable notice and a right to exit without penalty.