FAQs – CardPort UK

FAQ’s

Frequently Asked Have Any Question?

What is CardPort UK?

A UK-based consolidation and forwarding service for international collectors of sports cards and memorabilia. Customers can receive, store, and ship UK purchases worldwide through one secure portal.

How does it work?

Sign up, get a UK address, buy from UK sellers, CardPort collects parcels daily, stores them securely, and consolidates shipments on request.

Which carriers do you use for international shipping?

We would prefer that customers choose between DHL, UPS and Fedex due to reliability and worldwide access. However, Royal Mail/Parcelforce, DPD and other tracked services are available for quotation.

How is my collection protected?

All items are logged and stored in our secure repository under constant surveillance and access control. Insurance and tracking are available; portal provides status and inventory images.

Can you handle unique memorabilia (not just trading cards)?

Yes, we aim to not limit ourselves to simple trading cards and do our utmost to accommodate tickets to miscellaneous memorabilia from shirts to medals to signed equipment. Just make sure to let us know prior to purchase that the item is arriving and our support team will notify you of the fees associated so you don’t get any surprises along the way.

What happens if my item arrives damaged?

What happens if my item arrives damaged?
Items are photographed at intake; CardPort will assist with claims and offer feedback to sender, and insurance cover is available for outbound shipments.

What address do I provide to sellers?

The CardPort delivery address is the same for all accounts, with your personal CardPort account username as a reference code to determine what item is for what account.

With the announcement of PSA’s London-area expansion, is there an ambition to do grading submissions directly from CardPort accounts?

This is something in the pipeline that we’re looking at achieving. Our first step would be to work with third-party grading submission firms such as Sub Center & The Grading Club as well as individuals who offer grading submissions to work out the logistical approach behind offering services like these. PSA, as well as other grading services, offer a multitude of logistical challenges which we must look to smooth out and incorporate into our current service offerings.

How does your credit system work?

All accounts have a credit balance which works in tandem with items received and, upon opening, is equal to $0.00. Once items are received, the amount will go into the negative indicating that there is a credit on the account to be cleared. A full tracked list of this is provided in all customers’ account dashboards and under the ‘Credit Balance’ option. As stated in the terms and conditions, all negative balances have a 30-day payment term giving customers time and flexibility to do so.

How does your credit system work?

What customs value do I declare on consolidated packages?

If your country requires it, the shipment request must include the declared outbound customs value on the package. We work with our insurance partner, Secursus, which allows customers to insure their shipment for 1% of its actual value (up to $120,000), while still declaring a lower value for customs purposes.

What are the fees?

Our fees vary by item and are as per the below:

$2.49 per single card received.

$5.49 per lot < 10 cards received.

$7.49 per lot > 10 cards received.

$9.49 per box received.

$14.49 per case received.

$17.49 per miscellaneous / large item received.*

Service	Fee
Shipment requests**	$3.99 per shipment
Top loader (any size)	$0.09 per card
Magnetic one-touch holder (any size)	$0.19 per card
Storage beyond free period (until paid)	5% of item fee for each 30 days items are kept beyond initial 6-month (180-day) term
Third party insurance (optional)	1% of declared value up to $120,000.00 USD
Rush processing	$9.49 per package